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The Commonwealth of ahtq.vnachusetts created the COVID-19 Community Tracing program khổng lồ help tư vấn local health departments from every community in their contact tracing work. The program focuses on reaching out to people who have sầu tested positive for COVID-19 & the contacts they have been cthua kém lớn, making sure they have sầu the tư vấn they need lớn isolate or quarantine. When the MA COVID Team calls, you can vị your part by answering the phone and providing helpful information that will help flatten and reduce the curve in ahtq.vnachusetts.

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Why your help matters

Through what’s called liên hệ tracing, local health departments và the Collaborative are reaching out khổng lồ everyone who tested positive sầu và people who have been exposed. We are proud lớn be the first state in the nation to initiate tương tác tracing và your participation is critical to lớn our shared success. Contact tracing is your way to impact the lives of many in our state và beyond và help stop the spread of COVID-19

What the Community Tracing Collaborative is

The Commonwealth of ahtq.vnachusetts is a partnership with the Department of Public Health and Partners In Health, supporting local health departments in liên hệ tracing. The program focuses on reaching out to lớn the contacts of confirmed positive COVID-19 patients lớn ensure they have sầu the support they need khổng lồ self-isolate, và to lớn help protect others who have been potentially exposed to the virut. The COVID-19 Community Tracing Collaborative’s goal is khổng lồ keep you healthy và slow the spread of the novel coronavirus. Your participation in contact tracing will not only help connect you khổng lồ medical support & resources, answering the Call will keep your loved ones and community safe.


Additional Resources


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How community tracing works


First, if you kiểm tra positive, the CTC or your local health department will connect you with the tư vấn and resources you may need through isolation. Then with your collaboration, we will identify & reach out via phone & text to anyone you’ve sầu been in cthua thảm contact with to lớn encourage them lớn get tested và self-quarantine. It is important khổng lồ note that we will not release your name to anyone. Your information is strictly confidential and will be treated as the private medical record it is.

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How can I verify MA COVID Team or my local health department is calling?

Calls from the MA COVID Team will use the prefix 833 & 857 và your phone will say the điện thoại tư vấn is from “MA COVID Team.” Calls will be made daily from 8 a.m. khổng lồ 8 p.m. Your local health department will use their local phone numbers to lớn liên hệ you.

What happens during the call?

When we Hotline, a MA COVID team thành viên or representative from your local health department will ask you for a danh mục of all of the people you were within six feet of during the two days before you had symptoms. If you don’t have sầu symptoms, we’ll ask about your activity during the two days before your diagnosis. We will also ask for the phone numbers of anyone you tell us about, so they can be called & cared for.

We will encourage you khổng lồ let your contacts know about your illness, but we will not be sharing your information with them. We’ll hotline your contacts và let them know they have sầu been exposed so they can get tested, but not tell them your name.

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If you are staying at trang chủ during the isolation period, the MA COVID team thành viên or local health department representative will also discuss any needs you may have và may connect you with a care resource coordinator who will help you get the support you need. Throughout your illness, a MA COVID team member or your local health department will check in lớn monitor your symptoms & needs.

Why community tracing matters

Although social distancing has been proven effective in slowing the spread of the virus, there is more that we can do lớn take care of each other. With tương tác tracing in place, we can traông chồng the spread and reduce additional exposure lớn others by encouraging testing, supporting quarantine & social distancing. Many people who have COVID-19 don’t show any symptoms and don’t realize that they may be spreading the virut. So, if you get a call keep your family và friends safe by answering the điện thoại tư vấn. We are all in this together & by sharing information và listening to the direction of the Community Tracing Collaborative sầu and your local health department, we can spread the word to lớn stop the vi khuẩn.

About your privacy

The confidentiality of your private information is protected by ahtq.vnachusetts law. It will only be used to lớn help the Commonwealth respond lớn & prsự kiện cases of an infectious disease. We will not release your name to anyone with whom you’ve been in liên hệ.


The Community Tracing Collaborative’s use of SMS in all forms, including with Short Codes

Acting on behalf of the Commonwealth of ahtq.vnachusetts Department of Public Health (“DPH”), the Community Tracing Collaborative (“CTC”) uses Short Message Service (“SMS”) text messaging via cellphone for multiple purposes related lớn the dissemination of public health information about COVID-19, including reaching out khổng lồ individuals recently diagnosed with the virut, their contacts, and individuals traveling khổng lồ the Commonwealth of ahtq.vnachusetts from out of state who have filled out the Commonwealth’s Travel Form. In some instances the CTC will use “short codes” for SMS, short five sầu to six digit codes that may appear on the cellphones of recipients of the CTC’s COVID-19 SMS messages instead of the longer 9 to lớn 10 digit phone numbers.

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Message & data rates may apply. Message frequency varies. For help, reply HELPhường. To opt out, reply STOPhường. Carriers are not liable for delayed or undelivered messages.

Using SMS, the CTC provides COVID-19 positive individuals, their contacts, và travelers to the Commonwealth with advice và tư vấn regarding infection, isolation & quarantine, how to protect their own health & that of others, và assistance in meeting basic needs for food, shelter & medical assistance while quarantined.

The CTC also collects personal information from such individuals when they in turn use SMS lớn provide information to the CTC about, among muốn other things, their COVID-19 symptoms, demo status, health, isolation and quarantine plans, & basic needs.

All personal information collected by the CTC is protected in accordance with the Commonwealth of ahtq.vnachusetts’ Fair Information Practices Act, MGL ch. 66A, using an array of administrative sầu, technical and physical security measures. Information collected by DPH through the CTC via SMS may be shared as provided for by state và federal law, including with one or more local Boards of Health for purposes of facilitating liên hệ tracing và the tư vấn of COVID-positive sầu individuals & their contacts and travelers.


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